connected but cannot do anything

  menorcarob2 11:40 28 Feb 2004


i can connect to the internet through a modem and dialup, but i cannot see web pages or send and recieve e-mail, the system is xp pro, with outlook as the e-mail client, i cannot contact the service provider as i am in spain and they do not publish thier telephone number.


  handy4x 12:13 28 Feb 2004

sound like your user name and or paswors are not correct also is th internet provider a uk based as some bar international dial up also check your modem setup is correct the settings will be on the help file on the isp set up cd

  menorcarob2 12:28 28 Feb 2004

the password and user name are correct, and the isp is in spain which is where i am connecting, this has to be something to do with the protocols,
but i dont know what i should use.



  hector 911 14:26 28 Feb 2004

do you have any pop-up stopper software on your computer, as this might be affecting your isp & Home page being loaded.

Also clear out your cookies & temp files.

And check your Firewall, make sure it is not preventing your download from isp.

  menorcarob2 15:08 28 Feb 2004

i tried disabeling some of the lan connections, and disabled the firewall, it then let me see pages and send e-mail.

thanks for your help


  Stuartli 15:10 28 Feb 2004

Might be worth reading up about Internet Explorer's Security configuration:

click here

Also is the firewall set to allow access to IE, OE etc?

  Stuartli 15:12 28 Feb 2004

See now you are using Outlook - it's more of a business orientated e-mail program than the simple, but straightforward OE approach.

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