Config files.

  Rufus Tanner 23:39 19 Jan 2005

A friend who's running Windows 98 can't get it to boot up. It comes up with the error message 'Unable to determine the location of the config files', He can get no further than this. I suggested trying to reboot in safe mode, but the problem still exists. He's trying to get to some important word documents but Windows is a locked door. He says he hasn't installed anything recently on his PC that could cause this. Any suggestions?
Many Thanks.

  Smegs 01:20 20 Jan 2005

Your friend could try re-installing 98. This will NOT wipe any software on their pc.

Before they try this, wait for any more responses. It could be so simple.

  GaT7 01:42 20 Jan 2005

Tell him to try renaming the Autoexec.bat & Config.sys files to Autoexec.old & Config.old respectively, at a MS-DOS command prompt* & rebooting. The correct syntax in MS-DOS would be:

C:\rename autoexec.bat autoexec.old

C:\rename config.sys config.old

If no joy, then he could try restoring the registry click here, though I'm not entirely sure if this problem is related to a corrupted registry!

Does he use Norton antivirus by any chance? G

*Note: If he's unable to get a MS-DOS command prompt tell him to select the "Safe mode command prompt only" option instead, by first pressing the CTRL (or F8) key during bootup.

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