My grandson tells me that his computer will not turn off [close down]unless he swiches it off from the mains
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it sounds like it could possible be a motherboard or a power supply failure. That is just from my experiance, as i have dealt with computers with similar problem.
Tell us more about your grandson and his PC.Many problems are caused by misunderstandings and we may be able to help with more info.
motherboard failure, PSU failure?With those the machine won't turn on not off.It's a process hanging at the shutdown command most likely... anything newly installed or removed??Has he tried a system restore?Is the system clean, no virus or spyware?click here should help from microsoft
Just to inform you i have come across a computer where it woudnt switch off due to a motherboard problem, maybe its a one off then but thats just the way i took it.
just to say thank you all for your help and advise,
Did you manage to solve the problem?There are many that would like to know, regardless of the cause
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