Computer monitor just showing blue with a window

  Kittt 11:46 10 May 2018

Hello I'm Karen, my monitor won't go further than displaying the Windows logo. Bottom left hand corner is displaying a window symbol and next to it a square box with a smaller box either side of it. It normally goes through to the desk top icons but isn't. Any help would be greatly appreciated.

  Fruit Bat /\0/\ 12:28 10 May 2018

click here see the reply and methods that may help.

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