Dell XPS 13 9370 (2018) review
Frequent crashes during use when cpu useage locks at 100%. Desktop and shortcut icons appear normally and mouse pointer moves but will not open anything when commands are clicked. I have to shut down from push button and restart.
I have XP Home Edition SP2 and have not had this problem since purchasing my computer 2.5 years ago. This problem started shortly after downloading Skype and installing a Linksys Sky phone two weeks ago. I have now removed both from my computer, did a registry clean-up, defragged the hard disk, scanned my computer for viruses, etc. and reduced my processes from 60 to 52 on start-up.
The problem still exists, but boot up is now much quicker.
1. Overheat due to faulty / blocked fans
2. PSU voltages
3. Household power surges fridge etc switching on/off
4. faulty memory stick try memtest click here
5. virus or spyware scan for both especially if shutting down with in a few minutes of switch on or internet use
6. driver conflicts especially grahics cards get the latest drivers for your equipment
Thank you Fruit Bat for your reply.
I don't know how to find out what process is using the CPU. There are 52 processes in the Task Manager, and the CPU Useage graph fluctuates between 2% and 100%, but settles around 2 to 4%. However, it sometimes jumps up to 100% and freezes the computer. CTL ALT DELETE does not work and I have to switch off the computer and restart.
I use a surge protector and my household appliances have not changed in years. The fan is running normally and the vent is clear. I don't have a memory stick and have already run anti-virus and spyware scans. None were found.
Another symptom is repeated mouse clicks to open or close a page or launch I.E. or email. Batteries were replaced on the cordless Mouse.
I had a similar problem and it was caused by a faulty secondary HDD I had installed a few months before - worked fine for months then :
Windows booted up but as it was spending several minutes ( hours ?) looking at the faulty second HDD it would not allow any mouse commands until second drive establised which it never did.
I disconnected second HDD and windows popped back in to life.
Had to format the second HDD as I think the FAT had become corrupted ( I think ) - lost all my data but luckily it was the back up drive.
If you don't have second HDD then above id nonsense BUT worth checking all your CD / DCD drives are empty.
I would also try running the machine with the case side panel off making sure not o touch anything when machine powered on.
I have limited computer experience and am definately no expert but all easy things to check so worth a try.
Thanks HXP. I too have been suspecting the internal hard drive. I have an external drive which I switch on for backing up, but it has been off for a month, so I can't imagine it was the cause for these episodes.
Last night I switched on and computer booted up normally, but absolutely no response from Mouse or Keyboard commands. So I switched off and restarted and everything worked fine.
This morning, I switched on and everything fine again, until I was half way through replying to your thread when the hour glass came on and everything froze. So I switched off and restarted.
It's a mystery. I wish it would pack-up altogether. Then I can have an expert to look at it. I will try removing the side of the case and see if it makes a difference.
In task manager click on the processes tab and it will show how much each process is using.
Most Likely a Driver that is the Problem, but could also be memory. Have you loaded any new programs or done any updates of late? if So try System Restore to a Older Date
Had a friend diagnose the problem which appears to be a fault on the internal hard drive. The drive has now been replaced and I'm hoping the problem is solved.
Thank you all for your help.
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