I have dealt with a small independent computer retailer store in Stratford upon Avon town centre Logical Computers, Henley Street, Stratford upon Avon. Spent a lot of money over the years thousands, and sent others there as well. I felt I had a certain raptor with them?.. Until I needed some under warranty assistance. The attitude changed beyond measure; on occasions the owner of this small independent store would not even come down the stairs and talk to me! I had to remind him repeatedly of his duties under the sales of goods act! And still got nowhere
I just wonder how many others like myself have had similar experience with this store.
Getting nowhere with them I contacted the manufacture?. They were horrified about the I had been treated, and were most helpful, it turned out all I required was a modem driver update, the retailer had my machine in twice and could not diagnoses this!