hi im trying to reset a windows 7 compaq presario cq61 laptop to factory settings. i get to the recovery manager but i displays a message which says the laptop needs to be plugged into an ac power outlet even no it is plugged in.
the charger i have been given is a replacement charger so would this be the problem and if it is, is there anything i can do to get around this message?
Not with that one - until the laptop recognises a valid charger present you can't continue. My suggestion was to test if the battery was removed it might work - that model frequently has a problem with the battery recognition particularly with regard to charging.
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