compaq presario cq61 laptop reset

  Luke w 14:13 29 Sep 2018
Locked

hi im trying to reset a windows 7 compaq presario cq61 laptop to factory settings. i get to the recovery manager but i displays a message which says the laptop needs to be plugged into an ac power outlet even no it is plugged in. the charger i have been given is a replacement charger so would this be the problem and if it is, is there anything i can do to get around this message?

  Taff™ 14:56 30 Sep 2018

Try removing the battery and leave it plugged into mains.

  Fruit Bat /\0/\ 16:02 30 Sep 2018

Is it just a warning message are you given an option to continue?

  Taff™ 09:40 01 Oct 2018

Not with that one - until the laptop recognises a valid charger present you can't continue. My suggestion was to test if the battery was removed it might work - that model frequently has a problem with the battery recognition particularly with regard to charging.

This thread is now locked and can not be replied to.

Elsewhere on IDG sites

iPhone 11 Pro vs Huawei P30 Pro: How Pro should you go?

IBC 2019: new video tools from Adobe, Blackmagic, Lenovo and more

iOS 13 release date, time & new features

Les meilleurs appareils connectés compatibles avec Google Home (2019)