djbenny It is the same problem.
I am currently with Freeserve and they are ignoring all my requests for a migration code.
This morning I have mailed them and given them until Monday or I will be cancelling payments.
But it comes back to my original problem which is: I need a smooth transition. I don't mind being without a connection for a couple of hours but days would seriously inconvenience me.
Incidentally when my father signed up for the 2mb upgrade with Freeserve his connection immediately went down and stayed down for three weeks. They promised him credit which never materialised.
When I and several others have mentioned this to them in emails they are simply ignored.