CD/DVD Drive Won't Recognise Any Discs !

  Paul33 14:33 26 Mar 2008

My daughters Dell PC has suddenly decided it won't recognize and CD or DVD media. It came with a SONY CRX310EE CD/DVD RW drive and the drive is recognised when you check MY COMPUTER but no matter what disc you put in, nothing happens.

The drive light flickers on for a while but nothing appears on the screen and double clicking on the drive letter just shows up a blank (I did once manage to get a "Please Insert Valid Disc" type message but usually nothing).

I've tried uninstalling the drive (twice) but no change. Seems to have no problem recognising the drive but it just won't read anything.

Any ideas ?

  Fruit Bat /\0/\ 14:59 26 Mar 2008

Faulty / loose IDE cable - check connection at drive and motherboard end / try swaping cable with other IDE Device if available.

Drive electronics or lasers dead - at approx £20 for a new DVD RW drive they are not worth repairing easier to renew - 4 screws - two cables job done.

  Paul33 15:27 26 Mar 2008

Would the PC still recognize the drive if the IDE cable was loose ?

  Fruit Bat /\0/\ 15:29 26 Mar 2008

Can do sometimes cause the PC to hang on boot up as well, all depends on how loose /which end comming loose.

  skidzy 17:02 26 Mar 2008

Though this does not really apply,it is worth checking ;

Missing cd/dvd drives can be normally associated with the removal of burning software such as Nero/Roxio/Sonic/Easy CD Creator etc.
And not showing the drive in My Computer.

Firstly try resetting the DMA settings incase PIO has been selected over DMA click here

Try the below link ,if still no luck follow the Procedure of removing the upper and lower filters.

Reset the cd/dvd drives in Windows Explorer using the below tool from Doug Knox

click here

If no joy with the above fix,try the Microsoft Guided Help

click here scroll down to the Guided help download and follow the instructions.

If still no joy,follow the manual fix below.

If you have further any error codes,please post them.

Restore Missing CD/Dvd Drives

Missing cd/dvd drive
If it is showing an error code:
Code 19, Code 31, Code 32, Code 39, or Code 41
, delete the drive.

Then follow these directions for clearing the Upper/Lower Filters: (might want to print this out)

1. Click on Start --> Run --> and type in 'regedit' followed by the enter key ( if Vista Start search or windows+R )
2. Expand the "HKEY_LOCAL_MACHINE" key (looks like a folder) by double clicking it (or
3. clicking the "+" next to it.)
4. Expand the "SYSTEM" Key
5. Expand the "CurrentControlSet" Key
6. Expand the "Control" Key
7. Expand the "Class" Key
8. Please look for a key containing the following string of letter and numbers:
9. High light this key by left clicking once on it
10. On the right hand side you are looking for "UpperFilters" and "LowerFilters" under the "Name" column, once you find these please delete them by right clicking on them and choosing "delete"
11. Please exit the registry by clicking on the "X" in the top right hand corner of the screen

Reboot your computer

.If in any doubt editing the registry,please create a System Restore point first and also backup your registry....The guidedhelp from Microsoft on backing up the registry is a good lesson for anyone to learn. click here

Creating a System Restore point:

Start/All Programs/Accessories/System Tools/System Restore…follow the prompts.

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