cd/dvd drive not accesible incorrect function

  david.h 12:02 12 Nov 2003
Locked

I had this problem a couple of weeks back reformatted and downloaded a fix that jim posted.

well the problem has returned the link that jim posted on microsoft knowlege base has been removed from the ms site, i have reinstalled the latest nero 5.5 software from the web, i have all the xp updates feel this may be the cause, deleted cd/dvd and reinstalled them even nero cannot read the drives.

i insert a cd/dvd the drive spins a small cd icon appeares next to the cuser then nothing, i try to open via explorer or my computer and get the error as shown above. any help please before i take a hammer to this pc in frustration [ i do not have roxio easywriter when seem to cause a similar problem]

  david.h 15:21 12 Nov 2003

i can now play music cd using media player, but can not access other cd's it thinks they are all music files??

any offers on how to get xp to read program cd's
eg office cd

  woodchip 15:31 12 Nov 2003

Have you tried removing the drives in Device Manager and Reboot your Computer

  david.h 15:39 12 Nov 2003

woodchip

yes i went to system manager deleted both cd and dvd player re booted and let xp re install drivers.
problem came to light when i tried to download office xp upgrade and xp will not read the xp office cd or other program cd,s only music ones.

  woodchip 16:48 12 Nov 2003

Not "drivers" but remove the DRIVES then Reboot

  david.h 17:10 12 Nov 2003

woodchip
tried full remove still no luck,

lasse
i have reinstalled incd from the web site incd recorded cd's still work but not other CD's, i do have norton AV2003 but at present do not want to delete and reinstall in case the cd cannot be read
to reinstall

i feel the problem is find a way for xp to read no music cd's but i am lost where to start.

  david.h 18:54 12 Nov 2003

just found the auto run in xp registry via ms knowledge base, but found my setting was still set to autorun still stuck with the original problem

for info of others registry key is
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoDriveTypeAutoRun

[check that the hexadecimal value is set at 91 to enable Autorun Feature]

  woodchip 19:16 12 Nov 2003

If XP burning software is still enabled NERO or any other software will not work until you disable XP software

  david.h 19:43 12 Nov 2003

woodchip

i have the tick taken out in the relevant tab on the cd drive properties box. nero worked before as did my two drives. Do i need to check anywhere else i have mediaplayer9 and realone free player

  david.h 20:05 12 Nov 2003

both nero 5.5 and incd reloded via ahead web site to ensure i had latest fixes, incd can read incd discs ok nero opens but cannot read cd's.

i have emailed microsoft earlier this morning not yet had a reply.

i have nav2003 and nis2003 but they worked ok with nero before unless a recent upgrade has caused this.

i think it was ie6 sp1 that caused it but not sure but system restore did not help

tried rebooting with a cd in the drive as mantioned in your link but that did not work

  david.h 16:10 13 Nov 2003

deleted norton firewall and incd and all ok but as soon as nis and incd get together same error comes up both work ok on their own but not with each other, i suppose NIS will issue a fix shortly has any got these two working together I did till two days ago but no more

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