CD & DVD drive query

  CurlyWhirly 21:15 11 Sep 2005
Locked

I have recently bought a new Philips sound card and towards the end of the installation process I had a BSOD (the first one for a couple of years)


click here


When I rebooted the PC I was horrified to discover that my CD and DVD drives could no longer read anything :0(


The faulty sound card driver installation has somehow corrupted the drivers as shown below:


click here


How is it possible for faulty sound card drivers to mess up my CD/DVD drives as they are totaly different things?


Also as *nothing* could be read from *either* drive I had nothing to lose and so I thought that I would attempt to restore my Drive Image 7 backup anyway and to my astonishment it worked okay!


So my other question is how come CD's or DVD's *can't* be read in the Windows environment but *can* be read when you go into the BIOS and tell it to boot from the CD/DVD drive?


Finally when it is booting from the CD/DVD drive is this in DOS mode?


p.s. I just Googled and found out that all I had to do was uninstall the driver and then click 'Scan for hardware changes' to reinstall or upgrade the driver.
I just tried this and the 2 exclamation marks were still there so is there another way to bring both drives back again without using image backup software?


Cheers.

  Stuartli 21:25 11 Sep 2005

The only drivers used by CD/DVD-ROM and rewriters is the basic Windows CDROM driver.

Usually Removing a drive or drives in Device Manager and then rebooting allows Windows to Find New Hardware and reinstall the driver(s).

  CurlyWhirly 21:34 11 Sep 2005

Well that didn't happen in my case. Very strange.

  Stuartli 22:36 11 Sep 2005

Have you checked that the drives' cables and leads have not been loosened or dislodged during the sound card installation - or any other leads etc for that matter?

It's easily done when installing new hardware.

You may also need to attach the audio cables to the sound card if you don't have the newer IDE cables.

Someone with the same problem:

click here (read down the page in reviews)

Is the card the PSC724/00?

There's very little on the Philips support centre pages, but it is interesting to read this particular link (about half way down):

click here

There may be more recent drivers at:

click here

click here

  Stuartli 22:40 11 Sep 2005

Found a drivers support area:

click here&

Will need to key in your model either from the Products page>Product Support or the search box.

  Stuartli 22:41 11 Sep 2005

Needs TINYurl:

click here

  CurlyWhirly 23:01 11 Sep 2005

Thanks for your continued offer of help :0)


I think I have made a mistake buying this card because after reading your links it seems a few people have been plagued with driver problems.


No wonder why they weren't WHQL certified!
I have already sent an e-mail to the Philips website asking for help (I have also registered by the way).


I may give them a ring tomorrow and speak to a support person as their lines are open tomorrow.


I will let you know how I get on ;0)

  Stuartli 07:22 12 Sep 2005

We don't actually know which particular Philips sound card model it is at present, although the company only seems to sell this one in the UK judging by the British website.

But it has sold other models in recent years and CurlyWhirly might just have one of these - Philips never was a particularly strong name in sound cards and some could still be around.

  Stuartli 13:12 12 Sep 2005

That's clearly a different thread...:-)

  CurlyWhirly 13:27 12 Sep 2005

QUOTE: Philips never was a particularly strong name in sound cards


Your not wrong there as I rang up the Philips customer helpline this morning and I was just told to download the latest XP driver which I have already done and so I was none the wiser!


Earlier on today I took the sound card back to PC World and they were only too willing to give me a refund but I decided to buy the SoundBlaster Audigy 2 ZS and it installed FIRST time with NO trouble whatsoever and it was only £25 more than I paid for the Philips card!


Also the crackling noises that I had on the Audigy 1 card (which I had before have gone) so I am a lot happier now.


My original question still stands though!
In other words I can't understand WHY my CD/DVD drives worked when booting from the CD (altered from the BIOS) but wouldn't work from within Windows after the BSOD. Never mind.


Chegs® - we ALL get a bit confused sometimes! lol ;0)

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