CD andDVD not reconized

  switchon 19:30 10 Nov 2008

My computer does not reconize my CD and DVD and will not play .This has happened since downloading AOL VR and an error code 39 has come up
Could any one advise please ?

  woodchip 19:35 10 Nov 2008

Do they show in the BIOS?????

  switchon 19:41 10 Nov 2008

Hi you are responding to a complete novice can you tell me how to show the BIOS,Ill will understand if you do not want to

  Stuartli 19:42 10 Nov 2008

The first choice is normally to Disable/Uninstall both optical drives in Device Manager and Reboot.

Windows should Recognise New Hardware and reinstall the basic CORM drivers for the drives.

  switchon 19:44 10 Nov 2008

I will try that and let you know what happens

  woodchip 19:47 10 Nov 2008

Also BIOS is accessed by tapping Del key or one of the others at Boot, as soon as you press start button

  woodchip 19:48 10 Nov 2008

First page that comes up should show Hard Drives and time plus CD and DVD drives thats on your computer. You do not need to change anything

  switchon 20:10 10 Nov 2008

I'v tried hitting del but I do not think hard drives came up so I will try again

  woodchip 20:11 10 Nov 2008

you need to read what is starting drives that is

  woodchip 20:13 10 Nov 2008

Also as above you could try removing the DVD CD drive controller in Device Manager, then Reboot.

Right Click on My Computer\Properties\Hardware\Device Manager

  switchon 20:26 10 Nov 2008

I'v tried hitting del but it only shows main on the heading with the following
Primary slave NONE
Secondary Master HL-NL-DT ST DVD-Rom
Secondary Slave Samsung CD_R-RW
am i in the right place

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