Can't send emails in Windows Live Mail

  thumbscrew 18:09 31 Jul 2015

I've got a TalkTalk account, Windows 7 and I use Windows Live Mail. Even though it's a TT account, I have a Tiscali email address as when TT swallowed up Tiscali we kept our original Tiscali addresses. There have been a multitude of email problems over the years, but all was ok until about a week ago. Since then I can receive emails but it's impossible to send them, they are listed as "Sent" but they just never arrive. I'm reluctant to uninstall/reinstall WLM,in case I mess something up. I've changed the port setting from 25 to 587 but this made no difference. I've also got a Gmail account and this works fine, as I explained anything sent from Gmail (or anyone else) to my Tiscali will arrive, however if I try to reply or resend it appears as "Sent" but never arrives. I'd appreciate any help.

  Secret-Squirrel 19:02 31 Jul 2015

......... Tiscali email address ....... they are listed as "Sent" but they just never arrive.

I tackled this problem just a few days ago. The chap hasn't got back in touch so I guess it's still fixed. What SMTP server do you have in WLM?

  thumbscrew 19:05 31 Jul 2015

If I understand ....POP3

  Secret-Squirrel 19:15 31 Jul 2015

Thanks - that's what I wanted to know.

I was hoping you were going to say it was as that's what was setup in my customer's WLM. I changed it to, and miraculously, newly-sent test messages all arrived at their destinations. All I can suggest is that you try the TalkTalk outgoing server (with port# 25 I think) instead.

Let me know how you get on please.

  thumbscrew 19:27 31 Jul 2015

Thanks anyway pal, it was on 25 and apparently it should be 587....that advice came from Talktalk and it won't work on either of them.

  Secret-Squirrel 20:34 31 Jul 2015

Did you try the alternative SMTP server I suggested? If you did then I suggest you post your problem on the TalkTalk forum. Don't bother phoning them as you'll get nowhere.

  thumbscrew 20:38 31 Jul 2015

It was initially 25 and I've been posting on the TT Forum for days. Any TT customers here will understand why this is worse than is TT.

  Secret-Squirrel 20:46 31 Jul 2015

Ah, I think you've misunderstood me. I'm talking about changing your server - not port number. Change the "outgoing mail (SMTP)" server in WLM from the Tiscali one to If it doesn't help then put it back to how it was.

  thumbscrew 21:14 31 Jul 2015

Thanks but no joy and also incoming and outgoing are TT and the other Tiscali....think I'm beaten.

  Secret-Squirrel 08:47 01 Aug 2015

Sorry to hear it didn't work. Thanks though for alerting me to your problem. I'll be getting in touch with my customer to implement a Plan B. Sadly, the different fix won't work for you though :(

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