Can't print from word 2002

  nickyjane 17:37 18 Sep 2003

Hi guys. Can not print anything from word 2002 or note pad. can print info for web. os is xp keep getting two messages when I try to print a letter.

1. printer spooler service not running.
2. Spooler sub system app has encountered a problem and is shutting down.

Any ideas. Thanks

  simongy 17:44 18 Sep 2003

You could try and un-install your printer and then install again!! What kind of printer have u got?

  nickyjane 17:49 18 Sep 2003

printer is epson photo 810. have already tried that twice.

  Diemmess 17:49 18 Sep 2003

I don't think this is a Word problem.

Can you print a windows test page from the printer dialogue in Control panel?

  nickyjane 17:58 18 Sep 2003

Diemmess. No. but can still print from web sites.

  Diemmess 18:07 18 Sep 2003

A bit out of my depth with XP, but if you cannot print a test page from Windows, I feel there is a troubleshooting "Help" attached to that option in case of bother there.

  Diemmess 18:21 18 Sep 2003

Have just had a look at my own printer in control panel - I right clicked on the printer and clicked on properties.

If you click on the details tab, there is a huge variety of options to play with. I suggest you start by looking at the settings you see there in case anything is obviously nonsense, and then look st spool settings ---- you could do worse than use the defaults unless (unlike me) you know better!

There are also port settings on this page, I hope you find the answers.

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