Can't print e-mails with Outlook 2003.

  Philbert 20:38 11 Mar 2006

When I open an e-mail in Outlook 2003 I get the following error message:

Microsoft Visual C++ Runtime Library
Runtime Error!
Program c:\program files\MSN Messenger\msnmsgr.exe
R6025 - pure virtual function call

Then, when I try to print the e-mail I get this message:

Internet Explorer Script Error
error occurred in the script on this page.
Line: 1344
Char: 1
Error: unspecified error
Code: 0
URL: res://C:\WINDOWS\System32\shdoclc.dll/preview.dlg
Do you want to continue running scripts on this page? (Y/N)

I don't even get to the print menu to choose printer, orientation etc. We had the same problem with Outlook Express and I went to Outlook. Outlook 2003 worked for a few days, then back to the original error messages. Any ideas out there? Thank you.
I am using Outlook 2003 XP2 with WinXP SP2 on a Dell. Norton is my antivirus.
Phil Brown
Wisconsin, USA

  kinger 20:48 11 Mar 2006

When in Outlook 2003, Under 'Help' click on 'Detect and repair'. See if that can help.

  Philbert 22:12 11 Mar 2006

Good idea, but it didn't work. Thank you for the suggestion.

  Philbert 05:31 12 Mar 2006


  rawprawn 10:32 12 Mar 2006

Try a system file check. Start/Run/type sfc /scannow (watch the space between sfc and /) you will need your XP CD.

  Forum Editor 10:42 12 Mar 2006

by MS Messenger. Check which version you're running, and if it's 7.0.0777 go to the Messenger site and upgrade to the latest version - that should cure your problem, and here's the link:-

click here

  Philbert 20:57 12 Mar 2006

I tried both suggestions.
Upgrading MS Messenger fixed the C++ Runtime Library message.
But I still get the second message and can't print.
Thank you for the suggestions. Any more?
Phil Brown

  Philbert 01:36 13 Mar 2006

I found a solution.
Start/Run/ regsvr32 ole32.dll

I found it on the MS Office user posts. There are lots of posts from people with this problem. It seems to have worked for me, as well as many of them.
Thank you all for the suggestions.
Wisconsin, USA

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