I have tried six times to order Norton Antivirus 2005 online by credit card. Initially, I was directed by Live Update to the US site and then, eventually, found the UK/Ireland site (where the upgrade costs more!). Every time I try, I receive a message that they cannot complete the order. I am certain that I have entered all the required information correctly. I have been using NAV for many years and, for convenience, want to retain their services. However, I feel that I may have to go to one of their competitors who are more willing to sell me their product. Has anyone found similar problems?
If you do decide to change from Norton, it can be hard to get rid of completely with its own uninstaller. Visit the Symantec site & read their uninstall recommendations for your version. You could need to download a small uninstall program.
I know what you say is true because I had the same problem and had to order by phone in the end. Worse, it was in March, so they obviously haven't improved any.
The only consolation, because they were out of stock for 2 weeks of their two flagship products (NIS Pro and NSW Pro) was they sent the order twice and I managed to sell one set for as much as the upgrade price.
Serves them right. Their Liveupdate redirection is permanently broken for non-US customers. Their UK\Eire website is permanently broken in the way you describe. Their customer service is unable to answer any simple question unless you didn't need to ask in the first place.
It would be nice if I could order from the US site, but when you complete it on their site they add a transport charge (using couriers I use in my work) that charge you more than I can get a whole pallet shipped from the US by air!
On the plus side, ownership of even their cheapest product entitles you to purchase any other complete product in their range for just the upgrade price for all time - not sure if that's well enough known, but it's true.
I have used Norton for 5 years and recommended it to family and friends untill I recently tried to renew my wife's subsciption of Norton AV 2003 ~ Norton wanted over £28!! (just for a subcription not an upgrade) when contacted after the online subsciption renewal failed.
I have since installed Avant on my own PC and AVG on hers (prefer Avant so far)as well as persuading 2 friends and 2 members of my family to try Avant. All have so far been delighted