Can't get on WiFi won't connect to the Web

Is this new and never been used using Wireless before. Or has it worked with a wireless connection but does not work now.

I'm not new to using Wi-Fi, it seems a lot of people are having this problem with Windows 10.it's just I don't know if it's the driver or something else?

Ok I was just asking if you had that particular device connected to your Wi-Fi before.

I believe your Wifi card or whatever may not be dual band and if so would only work on a 2.4 Ghz connection.

To change the settings you have to go into the router Via the Internet and disable the 5Ghz and set it to the 2.4 Ghz.

if it has worked previously on your Wifi just ignore this.

I don't think that's the problem because when I'm trying to get online at the library, coffee shops or where ever Wi-Fi is free I keep getting the same message every time.