Can't get emails on OE, only on webmail

  palinka 13:13 04 Sep 2005

Friend who switched to Homecall Broadband reports that he can only get his email on Homecall's webmail; however many times he tries nothing appears in OE. He says the arrow showing email is arriving shows, but no emails appear though he's followed instructions from Homecall to the letter.
Anyone else had this problem? Maybe it's not a homecall problem, maybe a setting that he's got wrong. But he didn't have this problem with previous ISP BB.

  palinka 13:16 04 Sep 2005

forgot to say OS is XP.

  Stuartli 13:56 04 Sep 2005

Has he altered the setting to Always Collect Mail from this Account Using (i.e Homemail) from the Connection tab for each e-mail account's Properties from Tools>Options>Accounts>highlight ISP's server>Properties>Connections tab?

  palinka 15:21 04 Sep 2005

thanks for that Stuartli, I'll pass it on.

  palinka 20:05 07 Sep 2005

problem is solved - but not by me. Seems it was something that had been set wrongly by his ISP. Sorry, don't have the details.

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