My parents in law have a two year old Dell computer and now want to use the internet for the first time ever.
They have installed software from their chosen ISP but it fails as the computer can't get a dial-tone.
I have checked all the connections and everything seems fine; I haven't checked that their cable is OK as they don't have a spare, but I will do that next time I go to visit them.
I've reinstalled the modem driver, as advised to do by the computer. No improvement.
I checked the modem's "properties" in device manager and noticed that the modem is listed as being attached to COM3; but when I click the line "Ports (COM & LPT) it only lists COM1 and Printer port (LPT1)--nothing about COM3. Could this have something to do with the problem getting a dial-tone? And if so, how do I correct it? They are using Windows XP by the way.
I've had a look at that other thread and don't think it applies here: the cable being used is the one supplied with the computer, and I already checked that the "never dial a connection" box was not ticked. I'll see if woodchip's suggestion makes a difference when I go there next and if not, I'll post again.
Does their ISP's Dial up connection appear in Internet options under the connection tab, and is "Always Dial my Internet connection" checked in the same location, I am assuming that it is the same as win 98 SE, appologies if I am wrong but it would be worth a check.
I had the same problem about a year ago, however I was already connected to the net, I tryed everything and as a last resort i installed a new modem, it worked perfectley after that. try a new modem, thankfully they are not expensive.