Can't download or upload media files on my phone

  Kay9 14:17 08 Feb 2018

I have a Motorola G4 phone, android 7 with 16 GB SD card formatted as internal memory. I have used less than a third of the total storage capacity. I can't download radio programmes, with a “download failed” message appearing instantly when I tried, and some photos on WhatsApp. The photos just appear blur, “the download was unable to complete, please try again later” message when I tried to download . I have a fast broadband connection and tried “hard reset” the phone, cache clearing, clear app data, wiped cache partition etc. Nothing has worked so far. Any advice will be gratefully received.

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