Can't connect to Internet or uninstall Norton

  Budgiesquish 19:18 17 Nov 2015

My younger sister has recently got a problem with her laptop (Windows 8) where we cannot connect it to the Internet I tried multiple things and then found the action center which has two red messages under 'Security' "Windows Defender and Norton Internet Security are both turned off" This was one of the messages I cant update Norton, and I also tried to uninstall it but it was stuck on 'initialising' Apparently this is what is preventing the laptop to connect to the Internet I was wondering if there was a way I can fix this problem so she can connect to the Internet again Thank you!

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