Canon pixma mg5450 printer head not moving

  amosust 21:13 11 Feb 2013

I just unwrap my new canon pixma mg5450 printer. I have remove all tapes, foreign objects and every plastic. The printer head is not moving for me to put the Catridge. I have also remove the orange lock found when you lift the lid. The printer is showing the error code 5100. I have done all the things about the support code 5100 but nothing. I have tried to call canon but the office is closed. An anyone help me with this issue.

  difarn 21:38 11 Feb 2013

Did you try this

  1. Make sure that the power is turned on, then, holding both sides of the paper output tray, gently open it.

    1. Lift the operation panel and open until it stops. The print head holder moves to the replacement position.

According to the operating instructions error 5100 indicates that there is an obstruction - possibly due to packaging.

Have you followed the instructions as detailed here. If you scroll to the top it shows you step by step instructions about getting the printer head to move to put in the cartridges.

  amosust 22:35 11 Feb 2013

I have done that. You can see that the head is trying to move but it got stick. If you move it manually, it comes. When the printer is turn on, the print head moves back to the right and it cannot move back to the left again. It will try for the second time then the error 5100 comes.

  Woolwell 10:33 12 Feb 2013

Sounds as if printer is dead on arrival. Before doing anything else that could possible invalidate the warranty contact the supplier and seek a replacement.

  amosust 12:12 12 Feb 2013

I have just called canon and they have given me a ref number for an exchange. Thanks

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