Ian 54321, thank you for the Info,you should not have to keep doing all that to load paper. I too reinstalled software ect and the paper seemed to be loading o.k that was about 2 weeks ago. It so happens that I sow my son yesterday and asked if the printer was now ok "No not really" was the reply. He said that it may be loading better but not correct, if the paper did load some times it was dragging 2 sheets at once. So I would say it still not working correctly. We are going to take the printer back (PC World) at the first opportunity. Thanks again.
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