canon i-sensys mf8280cw not copying properly

  Michelle Clarkson 14:24 04 Jun 2018

Hi,

We are having problems with our canon i-sensys mf8280cw when we copy from the glass. It is missing about an inch of information from the left hand side of the paper that is copied.

It is ok when copied from the feeder.

The paper size is A4 and not increase or reduction selected.

Help!

  alanrwood 14:47 04 Jun 2018

Are you sure you are placing the original up against the correct corner. Sounds as though you are placing the original to the wrong long edge.

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