I've just been asked to sort out a problem because my nephew's printer(Epson Stylus Colour 640) was playing up. It seems that it wouldn't print and Windows(2000Pro) just kept stacking up the jobs. I suggested uninstalling the printer and re-installing. He has the driver CD. This he tried to do but Windows said "cannot load driver. Shut down Windows and try again or reload Windows". Anybody know what's going on? I don't really want to ask him to reload Windows if I can avoid it, because I don't think he'll manage, but he lives 100 miles away.
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