Cannot open program

  [DELETED] 15:39 08 Dec 2003

A couple of weeks ago, upon startup, a message was displayed to the effect that there was a problem with a registry file and that Windows had successfully replaced it with an alternative version. Running CHKDSK revealed that a corrupt attribute file had been deleted and replaced. All this was above my head, especially as I have never accessed the registry, nor done anything untoward. However, I assumed that any problem had been solved by Windows, so I thought no more about it.

However, one of my programs - Concise Oxford dictionary would not open as normal. It hangs for some time and then displays:-

"COD001OU caused a general production fault in module TWABTE.TBM at 0015.326D. Choose close. COD001OU will close."

I have tried to uninstall this program, but the Uninstall option falls to work. It does not even appear in ADD/REMOVE programs. If I try to reinstall, the same query is displayed. When I open the RUN option, displayed is "" which means nothing to me.

I cannot see anyway forward. I can't open, remove or reinstall the program. Does anyone have any ideas?

  [DELETED] 15:48 08 Dec 2003

It may be that the program is in use automatically when you boot windows. Try booting in safe mode and removing from there. j.

  [DELETED] 15:06 09 Dec 2003

Thank you for your reply. Much appreciated.

COD has to be opened from the All Programs list if required. That is the way it has always worked on this PC, and the older version on my old W98SE PC.

However, can you advise how I boot in safe Mode and when I do so, is the Uninstall process the same?

Still doesn't explain why I can reinstall over the existing installation which has always been the way to check there are no missing files etc.

  [DELETED] 15:07 09 Dec 2003

Meant can't reinstall, not can!

  [DELETED] 12:47 12 Dec 2003

Problem still exists. Same error Message.

  [DELETED] 19:21 12 Dec 2003

Hi Southernboy, sorry for the delay, I've been sleeping most of the day! :o(

Can't think of what else to suggest at the moment, but will try to find the answer. Meanwhile this will bring you back to the top and others may have the answer for you.

Regards. j.

  [DELETED] 22:37 13 Dec 2003

would System Restore be an option?

If I did this, it would have to go back about a month. Would this affect my Internet records or would they be OK as possibly on the ISP server?

  woodchip 22:43 13 Dec 2003

Copy the CD to desktop, restart in safe mode and run the setup file in the program in safe mode

  [DELETED] 22:47 13 Dec 2003

copy to Desktop, please?

  woodchip 22:51 13 Dec 2003

double click on My Computer right click the CD drive with the disc that you want to copy drag to desktop and choose copy

  [DELETED] 22:15 15 Dec 2003

copy and paste?

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