cannot open pictures saved from website

  ZeBeDee001 16:29 11 Oct 2003
Locked

currently running aol version 8.0 with windows xp home. i have had problems saving pictures from websites, on trying to re-open file i get the message invalid format. a friend who is running aol version 8.0 broadband with windows me has no problem, is there a setting i need to change to fix this problem.

  MichelleC 16:33 11 Oct 2003

It may be a compression issue. Try the fix here: click here;en-us;324761&Product=winxp

  MichelleC 16:35 11 Oct 2003

Why doesn't copying the url work? Anyway, this is what it says:

SYMPTOMS
After you upgrade from Microsoft Windows 98 to Windows XP, you may not be able to save images from a Web site through America Online (AOL).

When you try to save an image, the .jpg file type does not appear in the Save As dialog box.
CAUSE
This behavior may occur when AOL's graphic compression option is turned on. When this option is on, the images are saved as the .art file type.
RESOLUTION
To resolve this issue, turn off graphic compression. To do this, follow these steps:
Connect to the Internet through AOL, and then visit the following AOL Web site: click here
Click My AOL.
On the Settings menu, click Preferences.
In the Preferences dialog box, click Internet Options (WWW).
In the Internet Options dialog box, click to clear the Always Compress Graphics dialog box.
Click to select the Never Compress Graphics dialog box.
Click Apply, and then click OK.

  graham√ 17:20 11 Oct 2003

MichelleC, MS links don't travel well! Save this in a folder, take out the space between \ and support. Copy and paste as required, adding the 6 digit number to suit.

http:// support.microsoft.com/?kbid=

  graham√ 17:22 11 Oct 2003

That should, of course, read / and support.

click here

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