cannot log into web even when told I am connected

  jerica 20:06 20 Jul 2018

Hi, interesting one this, I'm at my sister in laws and I asked for the password to the wi fi only to be told the it will say your connected but you're not. Puzzled I put the password into my phone to be told I'm connected but when I tried to connect to the net no luck. Checked the wi fi connection and it told me I'm connected. Apparently the phone people have been to look at it and they cannot sort it out. If it's any help the provider is Zen. I cannot figure out what is going on. I'm writing this on a laptop which apparently is the only thing in tne house that will connect via wi fi. Any clues?

  jerica 12:11 25 Jul 2018

Anybody?

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