Cannot Log On To Incoming Mail Server With Outlook

  DavidM4 12:25 27 Nov 2005

Trying to set up my new email account up on Outlook or Outlook Express and I keep getting "cannot log on to incoming mail server (POP3)" error "please verify the settings in the user name, password and e mail fields" I have checked them and to my knowledge they are correct, what am I doing wrong?

  ACOLYTE 12:36 27 Nov 2005

What email service are you using,it may be possible to check online for the settings.

  DavidM4 12:46 27 Nov 2005

I have all the relevent server settings & if thats what you mean, it's really doin my head in. The settings have been comfirmed as correct by the server.

  ACOLYTE 12:54 27 Nov 2005

It may be a simple tick in a box or tick out of a box thats needed,does the sever need authentication? do you need to log on with a secure password?you could try adding pop to the front of, so its,dont know if it would help but it cant hurt.

  DavidM4 13:20 27 Nov 2005

Yeah just tried the pop idea and no it did not work.

  Forum Editor 13:25 27 Nov 2005

but you are online when you try this aren't you?

Forgive me for mentioning it, but you would be surprised at how many times I've been confronted with this question in the past, only to find that the person in question wasn't connected when the error message appeared.

Otherwise - are you running a firewall that might be intervening?

  DavidM4 13:38 27 Nov 2005

yeah I am online, it's when I click the "test account settings" button on Outlook all the tests pass except for the incoming mail server (POP3) test. I'll look into the firewall.

  anchor 13:39 27 Nov 2005

It seems you are using the correct settings

Incoming mail server:
Outgoing mail server:

Assuming you are actually connected, (as suggested by the FE), and there are no faults on their service, then it may be that your personal settings are incorrect. Try entering your user name like this:

[email protected]

  DavidM4 13:42 27 Nov 2005

tried it with the firewall off and still nothing.

  DavidM4 13:45 27 Nov 2005

[email protected] tried it mate and no.

  anchor 09:59 28 Nov 2005

It seems you are doing everything right. Try sending an e-mail to tech: support:

[email protected]

or; via their support message page:

click here

Their ordinary tech: support phone number, (unless you are a contract holder), costs £1/min. (Ouch!)

click here

This thread is now locked and can not be replied to.

Elsewhere on IDG sites

iMac Pro review

Illustrator of witty, relatable Instagram comics Julia Bernhard touches on our humble moments

iMac Pro review

Quelle est la meilleure application de podcast pour Android (2018) ?