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Cannot download Windows updates on desktop PC

  wildhouse 18:14 11 Aug 2016

My Dell Inspiron 620 (about 4-5 years old) is running unbelievably slowly, especially when browsing (and playing Farmville). I have tried everything, and am trying to download Windows updates (which I realised I hadn't done for about a year) but am unable to download them. I am constantly on 0% downloaded. I have left the PC running for several hours and tried just downloading one update to no avail. Among the error codes I get is WindowsUpdate_80070005. I have Googled and one suggestion is that I am not running as an Administrator. I have had this problem with other things, however, I am the only one who uses this PC and I have never set an administrator up. Any help greatly appreciated as I don't want to break the credit card buying a new PC to find my Internet speed is part of the problem - I want to try everything I can with my current PC first. It is an i5 2300 CPU @ 2.80 Ghz with 6GB RAM and a 64 bit system. It is running Windows 7 Service Pack 1.

  wildhouse 17:06 12 Aug 2016

Thanks, all. Out of time now but will try the above tomorrow. Wish me luck!

  wildhouse 16:12 16 Aug 2016

Thanks all for your help. I also found this link which I tried (it took about 8 hours) and was able to download and install these. Consequently (again, it took a couple of hours) I was able to download and install all the Windows updates. Sadly, to no avail, my computer is still running unbelievably slow to the point that I am frequently just giving up (I play Farmville and am losing patience at the frequent 2 minute wait for something to load every time I click (sometimes longer) - it makes the game unplayable). PC still slow at other things (eg typing this response - keeps jamming). Think I will have to start saving for a new PC which will most definitely not be another Dell!

  Fruit Bat /\0/\ 16:22 16 Aug 2016

Slow PC / Laptop

1. Software

a) Clear out all temporary files and folders -- use CCleaner

b) Scan for malware spyware and viruses --Free Anti Spyware :- Malwarebytes Superantispyware Free Antivirus software Avast

c) Clean the registry -- Use the tool in CCleaner its very safe and also allows you to back up the registry first.

d) Pagefile (Virtual Memory) -- Right click MY Computer - select properties - Advanced tab - Performance - advanced tab - Virtual memory click change, you can put the page file on a different drive (if you have one), click custom size and set Initial size to one and a half times the amount of memory you have fitted i.e. 512MB memory = set to 768MB, set maximum to double your memory amount i.e. 512MB memory = 1024MB click ok. If your hard drive is full and there is not enough room for the pagefile this can slow down, freeze or even cause the PC to crash (restart).

e) Cut down on the programs that load at start up -- Start - Run type msconfig - start up tab- untick everything except for firewall, antivirus and antispyware

and the services that run in the background. see

2. Hardware

a) Hard drives /

i) IDE Channels: (Not required if you have SATA drives)

ii) Check for errors and defrag your hard drives (DO NOT DEFRAGG A SOLID STAE DRIVE) -- My Computer - select drive - properties - tool tab - Error checking / Defragmentation.

ii) If you are using Windows XP, Vista or Windows 7 / 8 / 8.1 convert your system drive to the NTFS file system, if you have not already. In addition to providing numerous security and data recovery improvements over FAT32 (the file system of choice for Windows 9x/ME and XP Home) it can also speed up your system slightly.

In fact, the only real reason for sticking with the FAT32 file system for any of your data is if you have more than one operating system on your PC and the other OS's can only see FAT32 partitions (as would be the case with Windows 98, for example, which is incapable of reading NTFS data).

To convert your drives to NTFS: Right click on 'my computer' and select 'manage' From the computer management window, expand storage and select 'disk management.' Using the 'file system' column of the upper pane of this window, you can easily check what file system each of your logical drives is using. Make a note of this information. Now open a command prompt window by going to 'start\run' and typing 'cmd' To convert a disk to NTFS, type 'convert (drive letter): /fs:ntfs' So for example, if you were going to convert your C: drive, you would type 'Convert c: /fs:ntfs' at the prompt.

b) Drivers Obtain the newest drivers for your hardware This may seem a bit obvious, but keeping your system's drivers up to date can give both your performance and stability a boost. Video card manufacturers release updates especially often, and these can often give "significant boosts" to gaming performance as video card in question is "optimized."

Don't neglect the other components of your system either. Your motherboard manufacturer may have released newer versions of its Input/output drivers for your board, and sound cards and other peripherals can also benefit from newer software.

c) Memory Your memory could be failing try memtest

Add more physical memory, this of course means opening the "box" and fitting a memory module, make sure you buy one that is suitable for your PC. Crucial will guide you through the process of selecting the correct memory. click here for a guide to fitting memory.

  wildhouse 16:32 16 Aug 2016

Thanks, Fruit Bat. Regularly do a, b and c and e of the Software suggestions but will try d. Dell have decided not to update my drivers (hence I cannot update to Windows 10) and I added 2GB of RAM last year which made no difference. Will look at your other suggestions.

  robin_x 19:17 16 Aug 2016

Tapping F8 at boot and selecting Safe Mode with Networking should allow computer to run at normal speed. ie Unlikely to be a hardware fault.

If so, you might be best trying a Repair Install or a Clean Install

Backup files and folders should be done first if going that route.


Also note while that Dell's official advice is that the 620 "is not tested as compatible with W10" some owners report they quite easily upgraded.

W10 Upgrade for you now would cost now (£70-£99?). It could be tried for free and revert to existing Windows is allowed within 10 days. Probably not worth it unless you are keen.

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