cannot boot up PC

  maureen-172302 19:56 25 May 2005
Locked

Can you help, my dad's can't get his PC to boot up, he gets as far as the Windows XP Logon screen, then PC freezes, any idea how to fix it.

thanks, dundeefc

  woodchip 20:07 25 May 2005

Will it start in safe mode keep pressing F5 as computer boots

  maureen-172302 20:11 25 May 2005

Hi woodchip, dad tried safe mode, same result

  VoG II 20:15 25 May 2005

Restart and keep tapping F8 to bring up the Boot Menu. Select Command Prompt. At the > prompt type

C:\windows\system32\restore\rstrui.exe

and press the Enter key to launch System Restore.

  maureen-172302 20:46 25 May 2005

Thanks, VoG

'Please select boot device' is the message appearing when he brought up the boot menu, he cannot see where to select the command prompt,can you explain where he will get this.

  woodchip 21:03 25 May 2005

It's in the list that you get when you keep pressing F8 when booting comp

  VoG II 21:04 25 May 2005

You should see a menu with Safe Mode at the top. The one to select is Safe Mode with Command Prompt.

click here

  maureen-172302 21:17 25 May 2005

Thanks for your help Woodchip and VoG, He has found Safe Mode with Command Prompt, when he presses enter it says please select the operating system to start, then he presses on Windows XP and it goes to a moicrosoft windows xp page and only gets to the logon screen then seems to crash.

  Completealias 21:19 25 May 2005

There is an option there for cmd prompt only use this option and then use the advice Vog posted

  maureen-172302 21:51 25 May 2005

Thanks for everyone's help, he has managed to resolve with your help.

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