Cannot access US web site from the UK

  Iluaf 16:09 24 Aug 2006


I am a technical consultant giving (free) advice on a US health web site. Recently I have been unable to access the site from any PC I have tried. It appears others in the UK are having the same problem, but the people in the US are OK. I did some light research and the site (altho only a couple of months old) is on spam black lists and wondered if this is anything to do with it.

I really need to get on as there will be so many people in need of my help. Does anyone have any suggestions?

Thank you so much in anticipation,


  skidzy 16:33 24 Aug 2006

Sally can you post the web site please to see if we can access it.

  silverous 16:44 24 Aug 2006

Also you don't say what actually happens when you try to get to it - do you get a specific error message/number?

It may be that there are issues with their DNS records. We'd need the web site address to help check that though.

  Iluaf 19:22 24 Aug 2006

Thanks so much for replying. The website is

click here which is a site for women with alopecia and I am the resident 'wig expert'.

I received notifications thro my e mail today (first time in days) and thought it may be working again, but when I clicked on the links, after some time of waiting, I get the standard 'The page cannot be displayed' message.

I have tried going to the site direct, via links in e mails and via links on other web sites and can't get anything.

Fortunately I have been able to contact the forum admin via e mail and explained the situation - she is as confused as I am and is trying to get hold of the host in the hope there is a simple explanation.

I'm really very grateful for your help,

Kind Regards,


  mammak 19:24 24 Aug 2006

Yep "page cannot be displayed" here Sally UK.

  anskyber 19:29 24 Aug 2006

Got it OK. Which antivirus and firewall are you using?

  cycoze 19:31 24 Aug 2006

working in IE and FF for me, quick look at their forum shows regular posts from yesterday and today.

  VoG II 19:36 24 Aug 2006

I get straight into the home page and then straight into the forum. I live in West London if that is relevant.

What happens if you Start, Run, type


and click OK. Then at the command prompt type


and press Enter.

I get:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.


Tracing route to []
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms
2 15 ms 9 ms 8 ms
3 12 ms 11 ms 16 ms
4 13 ms 14 ms 9 ms [
5 9 ms 15 ms 14 ms
6 10 ms 11 ms 16 ms
7 11 ms 11 ms 15 ms
8 82 ms 91 ms 86 ms []
9 86 ms 85 ms 108 ms []
10 114 ms 109 ms 108 ms []
11 113 ms 111 ms 111 ms []
12 109 ms 109 ms 112 ms []

13 117 ms 117 ms 109 ms []

14 110 ms 109 ms 118 ms [
15 120 ms 110 ms 114 ms []

Trace complete.


  Iluaf 19:46 24 Aug 2006

Blimey guys - that was so quick!

Ok I know others in the Uk are having probs but I'm so relieved you've got in :)

Anskeyber, I have Avast - I haven't made any changes to it recently.

I must tell you at this point, if you haven't realised, that I am a complete DURRR with computers, so speak to me very simply!

Thanks again, soooo grateful...

  Belatucadrus 19:48 24 Aug 2006

Coming up clearly here using Firefox & IE6.

  octal 19:49 24 Aug 2006

Which ISP are you using?

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