CANNON MX 472 Printer / WILL NOT PRINT TEXT

  Myeifel 15:47 16 Aug 2016
Locked

Sorry to barge in. Our CANNON MX472 simply stopped printing TEXT. For example, when I try to print an airplane ticket/itinerary, it DOES print the square "box" template boxes which should contain text/info. They are blank. Oddly, it prints the WIFI symbol (color) and the ticket "locator record number" also in color. This started out-of-the-blue. I've done the DEEP NOZZLE CLEANING, AD NAUSEAM. It prints a page of C C M M Y Y color bars (no black ?) . Any thoughts would be TREEEEEEMENDOUSLY appreciated. Thanks for your time and trouble.

  Fruit Bat /\0/\ 16:26 16 Aug 2016

No black?

sounds like the black cartridge needs replacing text is usually in black.

  alanrwood 17:26 16 Aug 2016

Or the black jets are blocked.

  Myeifel 22:21 19 Aug 2016

THANK YOUUUUUUUUUUUUUUUU! Thanks VERY much. I tried unblocking/cleaning the BLACK CARTRIDGE every way possible. No luck. Bought a new cartridge AND IT'S PERFECT. I didn't think the previous ink was all that old. Guess it was. MANY THANKS.

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