Help needed. My mate can talk to me on MSN, however cannot connect to the Internet. To save you all time, here are the limits of what I know that he has tried, but I am puzzled. He clicks on the Internet icon nothing happens Start / Programs, again nothing happens, it keeps crashing when he tries. I suggested he go to control panel / internet / options / connections / settings.... This is displaying 'Never dial' (He is on Broadband) I suggested he press set up/ Internet wizard. Failed to load the load the helper wizard Privacy settings are medium. Cannot open emails. Sent BBC link, nothing…not even a white page that says cannot download page, or could not find connection to Internet. He is running Windows 98 second edition, and has recently had to reinstall his entire system.