Can Data saved in My Documents disappear!

  23790954 16:11 22 Apr 2009

I built and I service a desktop computer, for my daughter in law, who own a unisex hair salon.
It runs using Wind XP Pro, and on it she keeps all her appointments, in a file in My documents folder. She states that after some of the appointments are put into the file, which she states is clearly vizible in the appointments page, correct place, time etc. and saves the changes, on going back to the appointments list, some of the appointments are missing. I find this hard to believe, as if Data is put into a folder on the system and saved, I do not think it can be removed, without intention. I have informed her of my thoughts on several occasions, but again today she phoned me with the same complaint. As I only look after her computer as a favour, and receive nothing for looking after it, I feel that this complaint is becoming VERY monotonous. Would some kind computer specialist out there, advise me if anything could be causing this problem, and if so what. The system does get a new hard drive installed regularly. If nothing can cause this problem I just want the fact in black and white, to present to her.
Many thanks to all who offer help on my problem.

  23790954 21:49 22 Apr 2009

Thanks for that Buzzard, I will find out tomorrow. Many thanks in the meantime.

  phono 21:55 22 Apr 2009

Can you please right click on one of the files for the days and dates and from the resulting menu click on properties, if there is a General tab click it, is there a field which says Opens with: ?

If there is what is the name of the program?

  OTT_Buzzard 22:11 22 Apr 2009

"I will find out tomorrow"

and if you can take a copy of it that may turn out to be useful. At least that way you can answer any questions / give information without having to go back every day!

  Woolwell 22:57 22 Apr 2009

Have the problems begun since the New Year 2009?
Who has been creating the new folders or are there folders for future years already there?
It could be that there is problem only with the 2009 folder.

  Woolwell 22:58 22 Apr 2009

Ps What happened to the fodlers before 2008?

  Woolwell 22:58 22 Apr 2009

or even folders not fodlers

  iscanut 09:09 23 Apr 2009

"...or whenever Access is involved!"
My thoughts as well..Access is dangerous in the wrong hands.

  23790954 20:59 23 Apr 2009

Just been up to check the programme, and found out it was installed using Microsoft Excel Worksheet.
I would like to say that although I build and repair the workings of computers in my retirement days, I DO NOT have a clue when it comes to programming the systems.
Anyway Many, many thanks to you all.

  Woolwell 22:32 23 Apr 2009

If it is Excel then it sounds sophisticated (perhaps too much so!). I guess that there must be a macro at work somewhere. Possible that it has got corrupted/changed.

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