cache memory?on a profile?

  moby58 15:41 20 Sep 2007
Locked

ive tried to change a pic on a profile ive got,but it remains the same.the helpdesk says its "cache memory",and that i should display my full profile,and find "actualise" or "refresh" on my browser.i should click either of these and the pic should change.i cant find "actualise".ive got windows vista..and what is the browser!?in plain easy to use directions please!!thanks

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