Cable and Wireless Router - no internet connection

  jeffox63 09:06 30 Oct 2009

Hi, I've got a C & w router which has been working fine for a couple of years.

Since Wednesday when I try to browse to websites i get the IE message connection not available.

The router has adsl light, power, WAN lights lit, there is an AST or ACT light which blinks very sporadically.

Phoneline is working fine, Virgin Broadband via BT line.. Virgin reckon there are no issues at their end.

One issue is I can't remember how to browse to the router from my PC.

Any help gratefully accepted.


  jeffox63 09:09 30 Oct 2009

Forgot to say, I've rebooted PC several times, pulled power on router etc....

  recap 09:43 30 Oct 2009

You would need to open a browser window and type in the IP address for the administration window of your router,

  jeffox63 10:54 30 Oct 2009

Any particular troubleshooting I should go through?

At the moment the PC is connected to the router via Homeplug through the mains, all 3 lights are active on this.


This thread is now locked and can not be replied to.

Elsewhere on IDG sites

Dell XPS 13 9370 (2018) review

No need to scan sketches into your computer with Moleskine's new smart pen

HomePod review

Streaming : Netflix ou Amazon Prime Video ?