BT unhelpfu with Netprotect

  RussWoo 16:04 05 May 2003

BT are being very unhelpful insisting that because my pc/operating system is incorrectly configured to download/install their Netprotect (firewall and virus protection) they will not refund me, because there were “administrative rights problems” and I “cannot log on as an administrator”. Can anyone explain this please? I am not a commercial user but a narrowband ordinary private user with just one machine. I had managed to download and install the firewall but not the protection, but then their technician uninstalled the firewall anyway. I have no aspect Netprotect at all but they continue to charge me for it saying it’s my fault for not having a correctly configured machine. I feel utterly stuffed!

This thread is now locked and can not be replied to.

Elsewhere on IDG sites

AMD Radeon Adrenalin release date, new features, compatible graphics cards

Print designer Kelly Anna on confident mark making & modern femininity

New iMac Pro release date, UK price & specs rumours

Comment créer, utiliser et supprimer son compte Facebook ?