BT unhelpfu with Netprotect

  RussWoo 16:04 05 May 2003
Locked

BT are being very unhelpful insisting that because my pc/operating system is incorrectly configured to download/install their Netprotect (firewall and virus protection) they will not refund me, because there were “administrative rights problems” and I “cannot log on as an administrator”. Can anyone explain this please? I am not a commercial user but a narrowband ordinary private user with just one machine. I had managed to download and install the firewall but not the protection, but then their technician uninstalled the firewall anyway. I have no aspect Netprotect at all but they continue to charge me for it saying it’s my fault for not having a correctly configured machine. I feel utterly stuffed!

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