Are you by any chance now using Windows XP were you weren't on the old PC, paul654? If so, that is the cause of the extra **s in your password, XP inserts those as a security measure. Those exta **s will not affect the validity of your password. I would suggest deleting the software you downloaded from BTOpenworld and create your own DUN (dialup Networrking), it usually causes less hassle that BT's own. Go to Start > Control Panel > Network Connections and, from the left-hand side, choose the "Create a new Connection" option. Enter your details and correct 'phone number in there and that should sort it out for you.