BT Net Protect Plus problem

  Cockney Rebel 21:27 25 Jul 2012

I have NetProtect installed on my daughters Acer5742g laptop.Now for some reason it keeps reverting back to the original McAfee software with no sign of Net Protect ever being installed.I also get a message to buy another subscription.I have this installed on 2 other laptops without any problems.Thankyou for any help received.

  northumbria61 22:03 25 Jul 2012

Remove McAfee using their products removal tool from here enter link description here

  Cockney Rebel 17:17 26 Jul 2012

northumbria61 Many thanks for your reply.I have done as you suggested.I have just downloaded Net Protect Plus and it was installed without any problems.Lets hope this problem has now gone away.Will monitor for a few days and post later to let you know how things go. Many thanks

  Cockney Rebel 18:57 31 Jul 2012

Hi, Just to let you know there does not apppear to have been any further problems.Everything indicates BT Net Protect is still there as it should be.It would appear that even though Net Protect says it deletes existing security software this may not be the case. Many thanks for the help

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