BT Home Hub 2 & Intertnet Connection Problems

  andrew_sf2 19:37 26 Dec 2009


I installed BT Home Hub 2 today (the box has been waiting for me for months). Everything went well with our desktop which is hardwired to the hub and with a new Dell laptop - wireless, but I can't get the old Dell laptop - also wireless - to access the internet. The signal strength is "Excellent" but it just won't access the internet; it used to work fine with the old BT hub.

Any ideas?

  handout 21:54 26 Dec 2009

I had the same problem with my home hub2, after many hours on the phone to BT help line somwhere in India & trying all they could sugest I gave up, uninstalled all bt software & started again & let the software that came with the computer (Acer) search for the home hub which it found first time put in the code & it conected first time . Not impressed with BT software or their help line but the hub works fine now.

  T0SH 22:23 26 Dec 2009

If I were you it would go back into the box to continue the wait for ever, the older home hub versions work much better than the Home Hub 2

cheers HC

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