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BT Email receiving emails OK but not sending

  collinsc 16:35 27 Mar 2020
Answered

Hi All

Would really appreciate some help for an issue my Dad is facing. Normally i'd be over there looking to find a fix as he is not too savvy.

He says he is receiving emails OK but they are not always sending. He first had the error on 25/03 and then it cleared (after i told him to try a restart!) and he was able to send mails. But today he has said he has the same issue. I am including below the response he received first time round from "SYSTEMS ADMINISTRATOR" (so he says). NB: I am the intended recipient "Chris X" "Your message did not reach some or all of the intended recipients.

   Subject:     RE: MOT

  Sent:  25/03/2020 10:55

The following recipient(s) cannot be reached:

  'Chris X' on 25/03/2020 10:55

        550 spam, or phishing or malware.  Please check or edit your message and try sending it again. (6-1-3-2) ID (5E3A16DE0792B914)

"

Advice really appreciated so i can text him how to resolve.

Thank you!

  collinsc 16:42 27 Mar 2020

  • He has sent to me thousands of times before and no problem

  • He uses the outlook application for mail not browser based


  Fruit Bat /\0/\ 17:49 27 Mar 2020

Looks like the spam filters are stopping it

tell him to change the subject line and it will probably get through OK

  collinsc 17:53 27 Mar 2020

thanks very much, will advise him!

  collinsc 18:18 27 Mar 2020

Im afraid that did not work. He tried sending new mails with different subject line. Other attempted fix suggestions appreciated.

  wee eddie 20:16 27 Mar 2020

This may sound silly but, have you asked him what he is trying to send, and where?

  compumac 20:39 27 Mar 2020

Has he tried to send and receive to himself?

  wee eddie 22:18 27 Mar 2020

But What

  collinsc 06:16 28 Mar 2020

Hi. Yes he has tried to send to himself unsuccessfully .

He is trying to send me a simple text mail.

I sent him an email yesterday with subject “test” and content just saying to reply to my mail and he was unable to get that sent through .

  compumac 08:28 28 Mar 2020

"Has he tried to send and receive to himself"

"But What"

Whenever I have had problems receiving and/or sending, I have sent e-mails from my e-mail address to mys e-mail address thereby confirming that the problem is not necessarily at my end

  Fruit Bat /\0/\ 10:56 28 Mar 2020

Assuming he uses the mail app in windows 10 he could try resetting it. worth backing up emails first if he wants to keep them.

Start - settings -apps - apps and features - cscroll down to mail and canader - advanced settings - reset.

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