My sister who lives 300 miles away and is not particularly IT minded has just received her BT Voyager broadband modem etc. She gets some way into the setup CD when it asks for her phone number and then keeps rejecting it.
Her telephone number is BT but is un usually a 10 digit number (inc STD) could this be the reason the software rejects it ? If so what can be done ?
PLEASE NOTE; this is NOT an email address and is only used to register you as a BT Broadband user and to start your BT Broadband service' the phone number MUST be the one she registered AS the Broadband one
she MUST enter ALL the numbers in that phone number including STD dilling code;
make sure she is using the number she has hopefully registered with BT and that BT has stated the phone line is 'live' and usable
next run the installer if at some stage it prompts you to plug in the modem then do so if it does not reboot then plug in the modem windows will find it and install the drivers when it says it is done a Voyager icon should appear on your desktop double click this icon will open up the web interface for username type [email protected] for the password type 38 then click Connect you should now be online
Got there in the end by adding a zero at the end of the landline number - based on brundle's idea and not helped by BT in any way who told my sister that her phone number was not hers and that she did not live at the address she gave ! Wrong on both counts - she's been there with the same BT number for 20 years ! "Computer says no" syndrome !!
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