BT Broadband disconnects

  Welsh_PCS 19:13 04 Jan 2007

I’m trying to keep this short. I ordered BT broadband three months ago and finally got a connection (using a BT Home hub), just before Christmas. Since then, the broadband connection disconnects between 20 to 40 times a day, (normally when I’m trying to use it). I’m about 4.5 miles from the nearest exchange and have a downstream connection speed of 576kbps. I have had numerous conversations with BT and they have now opted to send a replacement hub however, I’m not convinced this will resolve the problem (after reading stacks of comments about BT’s ability to resolve problems). I think the problem may be with the line and distance. The downstream noise margin varies between 1 and 6db. Any ideas why it varies so much.

  STREETWORK 19:22 04 Jan 2007

1. Ask BT to do a line check for faults
2. Try changing the filters
3. You could be experiencing local radio interferance, which Bt can check and advise about.

  Welsh_PCS 21:15 04 Jan 2007

I got a new line at the same time as the broadband was enabled, (my original line had a DAX on it).The line had a pronounced hum and the broadband would not connect. Bt were able to fix the hum and now say the line is OK. I have replaced the ADSL filter and re-kroned all the connection with out any change. I have a Netgear DG834 ADSL router and when I connect that to the BT line, it only connects about one every two days, that why I suspect the line. I guess the Netgear is a better ASDL modem than the BT Home hub.

  Welsh_PCS 21:18 04 Jan 2007

Sorry, miss-typed the reply. the Netgear only disconnects about once every two days.

  douglas1973 09:55 08 Mar 2007

I was supplied with a BT Home Hub in place of my BT Voyager 2071 and I had exactly the same problems as you Welsh_PCS. To cut a very long story short after a lot of anguish and problems with BT I went back to the Voyager 2071 and since have had no problems - touch wood! Through a connection I have with BT found out that they have had lots of problems with the BT Home Hub.

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