Newish Dell XPS 13 . Turns on but no sign of any display -,totally black . In warranty but too late to phone Dell UK support. External display not working. Have premium support but any tips in the meantime?
Gentlemen- thanks. Have been away all day in London but will get on to Dell tomorrow. You can’t remove the battery as it is buried inside. I think FB is right. I did pay for 3 year premium service. Trouble is they can’t look at it remotely as the screen is blank , so there is all the faff of trying to get somebody on the phone, repacking it etc. I only did a Dell Sevice Assist hardware scan an hour before it died. I have my iPhone for surfing and my desktop which both get my e mails so it could be worse.
As I can’t see a screen I can’t sign in with my password. Also my wife and I share it with different sign ins. As there is no signal when plugged into my external monitor via HDMI , I think FB is right.
After logging in I select a browser from taskbar (Normally IE 11). That, in turn defaults to Google. From there I use my favourites to select a site, such as this one. Am about to try to contact Dell - will post progress if any! Using my trusty Desktop at the mo. I regret that The latest Windows stopped homegroups or I could perhaps "see" my laptop files, at least.