Browsers will not start up

  Blubottle 08:59 13 Jun 2008

My daughters PC uses two browsers, IE 6 & Firefox,
recently both have refused to boot up thus stopping her getting internet access, her ISP is BT Internet.
they have carried out tests and all is clear with the line ect, She has used system restore but this had no effect, any help please
Win XP Home.

  Taff™ 09:27 13 Jun 2008

Does she have a Firewall or a realtime malware scanner running. (e.g. Spybot Search and Destroy or Asquared) I came across this last month and the user had incorrectly blocked both these programs from running. Have a look in "Rules", "blocked" or "Permissions" in the programs to see if IExplore is there.

  birdface 10:05 13 Jun 2008

Like Taff says what Firewall is she using.Maybe try with the Firewall turned off and see if it works.

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