Browsers stopped working

  aca 08:16 09 Sep 2011

having problems, IE starts and then closes down almost immediateley. And have installed Firefox and this wont start also Chrome. Have checked/done the following:

PC is LAN connected via cable to router, and pings Google fine from command prompt (other web based programmes eg Spotify working).

Tried system restore

Have run winsock fix and similar.

Run CCleaner

Emisoft Anti-Malware wouldnt run so have run emergency kit version via USB

Intial round found a few things ic remotely anywhere and errorsmart removed but still same problem

Advice appreciated.

  Secret-Squirrel 08:32 09 Sep 2011

As a test, boot the PC into Windows's "Safe Mode with Networking" and let us know if you can then run and use your browsers. When you've finished testing, reboot normally. If you don't know how to get into that mode then post back for instructions.

It will probably help too if you let us know which version of Windows you're running.

  aca 08:56 09 Sep 2011


Y in safe mode browsers working fine.

XP Home edition

  Secret-Squirrel 09:13 09 Sep 2011

That test shows us that it's not a hardware, Internet connection, or Windows problem. Because your browsers and Emisoft are being terminated the moment you try to launch them, it does sound like it could be a malware infection so try this:

1) Go back into Safe Mode with Networking.

2) Download "Malwarebytes Anti-Malware", install it, update it, and run a "Quick scan" - click HERE.

NOTE: If you're prompted during installation to activate the Full Version then you can decline that offer as it's a thirty-day trial. The Free version is still able to detect and remove infections though.

3) Elect to remove any infected objects it finds then reboot normally and see if that's fixed your problems.

  aca 10:05 09 Sep 2011

thanks running it now

  aca 10:50 09 Sep 2011

Found some probs and removed them. But still have problem I'm afraid

  Secret-Squirrel 12:10 09 Sep 2011

Sorry to hear that :(

If you look in XP's Event Viewer it may tell us what's happening:

1) Whilst booted into XP in its Normal mode, launch IE (or Chrome or Firefox) and when it closes by itself, make a note of the time.

2) Click your Start button, choose Run, type eventvwr.msc then hit OK.

3) When Event Viewer opens, click "Applications" in the left-hand pane, and in the centre pane, see if there are any errors or warnings that have a time that coincides exactly with your browser opening and closing. If you find something that looks promising, double-click the entry and a new window will open. In that window there's a copy button (icon of two sheets paper) so click it and paste the error report into your reply.

4) You could also look in Event Viewer's "System" section.

  aca 13:30 09 Sep 2011

Just done that and no entries appear in either applications or system when either IE of Firefox attempted.

I'm wondering whether to run a few more malware scans in safemode.

For info have Avast running but this has never caused any problems over the years I have used.


  aca 15:18 09 Sep 2011

Good (but mixed) news

I ran combo-fix. It found/deleted significant number of files etc.

Rebooted and now Firefox will run in normal mode but IE still wont

  Woolwell 15:20 09 Sep 2011

Probably a silly thing to ask - but on IE is file - work offline ticked?

  aca 15:28 09 Sep 2011

Sorry not sure what you mean, but happy to try anything

This thread is now locked and can not be replied to.

Elsewhere on IDG sites

Huawei MateBook X Pro review: Hands-on

The art of 'British' pulp fiction

Best password managers for Mac

TV & streaming : comment regarder le Tournoi des Six Nations 2018 ?