Broadband randomly disconnects????

  gplatt2000 12:43 09 Aug 2003

Hi there, recently I have been very frustrated at the way my BT broadband connection randomly disconnects, with an error message saying 'Error 680: there was no dial tone'. Does anyone know why this could be? As I say, its is at random intervals - sometimes it will stay connected nearly all day, other times for only 10 mins. Also, I THINK the problem may have started when we got a new DSL filter for our other phone (which used to disconnect broadband if used), but I am not entirely certain of this- is it coincidence or could there be a link? Thanks a lot, Gavin

  Glyn-252301 15:35 09 Aug 2003


  Giant68 16:07 09 Aug 2003

I had a similar problem with my alcatel speedtouch usb modem, moved it to another usb port andthe problem has gone.


This used to happen to me quite a lot before as well. I was using Windows 98SE at the time, and upgraded that to Windows XP Home. This managed to resolve the problem and stop the random disconnecting.
I don't really know whether there is a link between the microfilter and the disconnecting, but if you are already using Windows XP then speak to BT. Their broadband support lines are free, and try to explain your problem to them. If you purchased your modem from them, they may be able to rectify any faults by sending a replacement.

  GANDALF <|:-)> 17:33 09 Aug 2003

This usually happens if you are using a non-powered USB port. If you are, switch to a port in the tower.


  gplatt2000 23:28 09 Aug 2003

Alright, thanks a lot for your help evryone, forgot to say I am running XP, and my modem is an Alcatel Speedtouch. I will try what you have said, and if that doesnt work phone BT. Thanks again, Gavin

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