I have recently connected up my alcatel modem with Virgin.net broadband, however the modem appears to cut out once I start to download anything of size. I running Window 98SE with the modem connected to the USB. Can anyone give me any clues as to how to check what is causing the cut out. I have had a replacement modem which does not seem to have made any difference, also I have tried the various tweaks suggested and also updated the driver to the Via motherboard, but all to no avail ???
Both lights go out at the same time. The network connection still appears to remain, but there is no download. The only way I can get it up and running again is to reboot the PC. However the same problem then arises once I start to connect to the internet or emails.
It certainly seem so. I got this off my emails yesterday. The trouble I have is whether or not it is an adsl line issue; or the USB end. I have checked the computer and from what I can see on the system all is working correctly. I am at loss as to which way is best to go !!. Do i ditch Virgin and go elsewhere, if so which ISP is a better bet ?
Hi There is a known problem with Alcatel Modems and VIA chipsets, I had a similar problem which was cured by fitting a USB2.0 PCI card, It's somthing to do with the ammount of power supplied by the chipset, Good luck