Broadband link keeps dropping

  saulmag 18:48 14 Jul 2005

A friend who has BT Broadband connection via a USB ADSL Voyager modem finds that the connection keeps dropping, intermittently, with no set pattern.
She has, under instruction from BT, uninstalled and re-installed the broadband software with no result.
The latest advice from BT is uninstall all applications and then re-install one at a time !!!!
Does anyone have any ideas please ?

  mattyc_92 19:00 14 Jul 2005

Have you tried checking ALL the connections to and from the modem? e.g the filters?

  joethebow 23:19 14 Jul 2005

Could be the cable or one of the microfilters.

I had a similar problem some time ago. Went on for weeks. Then my telephone started latching on to calls and wouldn't release when I hung up. I found it was caused by a micro filter and after I changed it, no more disconnections.

  Graham ® 08:34 15 Jul 2005

Ask your friend to try with all other USB devices unplugged. If that doesn't solve it, I will post a long list of other possible causes.

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